Help Desk PowerPack has finally gotten a long overdue update to address several bugs and add in a small but important feature…
CC’d Users on the Quick Entry Toolbar
Sometimes it’s nice to know ALL of the users that are involved on a ticket at a quick glance. Previously, you would need to open a ticket and then click on the Details tab in order to view this information. Now you can add “CC’d Users” as a Quick Entry field and you’ll instantly see a list of all these users right on the Quick Entry toolbar on every ticket.
As always, it’s a good idea to clear your browser cache after installing this update, and be sure you go to Manage Apps on the Settings page to make any changes to the plugin configuration.
- Spiceworks Version 7.5.00101 or higher
- “Related Items” field cannot be added to the Quick Entry toolbar
- Ticket counts are not available for Vendor/Service Tickets, Active Alerts, Shared Tickets, and any other custom ticket views
- Tickets can be closed via email without required field validation (currently, it is impossible to restrict this with the current plugin API provided by Spiceworks)