The latest release of my Help Desk PowerPack plugin for Spiceworks is now available for download.


  • Spiceworks Version 7.3.00027 or higher

Change Log

  • Fixed: “Time Spent” required field validation fails if the value contains “0m” (ie. “10m”, “1h 30m”, etc.)
  • Fixed: Streamlined algorithm used when processing required fields

Known Issues/Limitations

  • “Creator” and “Related Items” fields cannot be added to the Quick Entry toolbar
  • Ticket counts are not available for Recently Updated, Vendor/Service Tickets, Active Alerts, Shared Tickets, Urgent Tickets, and any other custom ticket views
  • Tickets can be closed via email without required field validation (currently, it is impossible to restrict this with the current plugin API provided by Spiceworks)