Help Desk PowerPack 2.7 Released

The latest release of my Help Desk PowerPack plugin for Spiceworks is now available for download.


  • Spiceworks Version 7.3.00027 or higher

Change Log

  • Feature: Fully compatible with Spiceworks 7.3
  • Feature: Added “Required on New” config option – specify which fields are required on the New Ticket form
  • Fixed: Adding custom fields to the Quick Entry toolbar now works. All custom field types have been fully tested: Currency, Date, List, Number, Text, & Text Field
  • Fixed: An unlimited number of custom fields can be displayed on the Quick Entry toolbar now (previously the limit was 6 max.)
  • Fixed: Making “Assignee” a required field does not work
  • Fixed: Users were previously able to click the “Close Ticket” text at the bottom of the response/note box to bypass the required fields validation

Known Issues/Limitations

  • “Creator” and “Related Items” fields cannot be added to the Quick Entry toolbar
  • Ticket counts are not available for Recently Updated, Vendor/Service Tickets, Active Alerts, Shared Tickets, Urgent Tickets, and any other custom ticket views
  • Tickets can be closed via email without required field validation (currently, it is impossible to restrict this with the current plugin API provided by Spiceworks)


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